Terms and Conditions of Service - 1win Kenya

Effective Date: September 24, 2025

Last Updated: September 24, 2025

These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("User", "Player", "You") and 1win Kenya ("Company", "Platform", "We", "Us") operating through rovadigital.co.ke. By accessing or using our sports betting and casino gaming services, you acknowledge full acceptance of these terms under Kenyan jurisdiction.

Platform Authorization and Regulatory Framework

1win operates as a licensed online gambling platform within the Republic of Kenya, adhering to the Betting, Lotteries and Gaming Act (Cap 131) and regulations established by the Betting Control and Licensing Board of Kenya. Our operations comply with Kenya's Gaming Act 2019 and all subsequent amendments governing digital gambling services.

Users must verify that online sports betting and casino gaming activities are legally permitted within their specific location in Kenya. Provincial and local regulations may impose additional restrictions beyond national legislation.

User Eligibility and Account Requirements

Age and Legal Capacity Verification

Access to 1win services requires users to meet stringent eligibility criteria:

• Minimum age of 18 years as mandated by Kenyan gambling legislation
• Legal residency or citizenship within Kenya with valid identification
• Mental capacity to enter into binding legal agreements
• No previous account suspensions or bans from our platform
• Compliance with anti-money laundering regulations under Kenya's Proceeds of Crime and Anti-Money Laundering Act

Account Registration Process

Registration on 1win requires submission of accurate personal information including full legal name, date of birth, residential address, and valid Kenyan identification documents. False information provision constitutes grounds for immediate account termination and potential legal action.

Each individual may maintain only one active account. Multiple account creation violates our terms and results in permanent platform exclusion with forfeiture of associated funds.

Financial Operations and Payment Processing

Deposit Mechanisms and Accepted Methods

1win accepts various payment methods compliant with Kenya's financial regulations, including mobile money services (M-Pesa, Airtel Money), bank transfers, and approved electronic payment systems. All financial transactions undergo verification processes mandated by the Central Bank of Kenya's payment system oversight.

Minimum deposit amounts vary by payment method, with specific limits detailed within your account dashboard. The platform reserves authority to modify payment options and associated fees with reasonable notice to users.

Withdrawal Procedures and Verification

Withdrawal requests require comprehensive identity verification including submission of government-issued identification, proof of residence, and payment method ownership verification. Processing timeframes range from 24 hours to 5 business days depending on selected withdrawal method and verification complexity.

Anti-fraud measures may delay withdrawals pending additional documentation or investigation. Users consent to these security protocols as necessary platform protection mechanisms.

Sports Betting Regulations and Casino Gaming Rules

Betting Limitations and Responsible Gaming

1win implements responsible gaming measures including daily, weekly, and monthly deposit limits, session time restrictions, and self-exclusion options. These tools align with Kenya's responsible gambling framework and social protection initiatives.

Maximum betting limits apply to individual wagers and cumulative daily betting activity. High-value transactions may trigger enhanced verification procedures to ensure compliance with financial crime prevention regulations.

Game Integrity and Fair Play Standards

All casino games utilize certified random number generators tested by independent auditing firms. Sports betting odds reflect market conditions and may fluctuate based on various factors including team performance, weather conditions, and betting volume.

1win prohibits unfair gaming practices including bonus abuse, arbitrage betting, and exploitation of technical errors. Violation detection results in account restrictions and potential fund confiscation.

Intellectual Property Rights and Platform Usage

The 1win platform, including software, graphics, logos, and content, remains the exclusive intellectual property of the company and its licensors. Users receive limited, non-transferable access rights for personal gambling activities only.

Unauthorized reproduction, distribution, or commercial use of platform materials constitutes intellectual property infringement subject to legal action under Kenyan copyright and trademark legislation.

Privacy Protection and Data Processing

Personal information processing adheres to Kenya's Data Protection Act 2019 and international privacy standards. User data collection, storage, and utilization serve legitimate business purposes including identity verification, fraud prevention, and regulatory compliance.

Data sharing occurs only with authorized service providers, regulatory authorities, and legal enforcement agencies as required by law. Users maintain rights to data access, correction, and deletion subject to legal retention requirements.

Platform Liability Limitations and User Responsibilities

Service Availability and Technical Issues

While 1win endeavors to maintain continuous service availability, the platform cannot guarantee uninterrupted access due to maintenance requirements, technical difficulties, or circumstances beyond company control. Users acknowledge inherent risks in online gambling activities.

Technical malfunctions, server downtime, or connectivity issues do not establish liability for lost opportunities or potential winnings. The platform's liability remains limited to documented account balances and processed transactions.

User Conduct and Prohibited Activities

Users must maintain lawful conduct while utilizing 1win services. Prohibited activities include:

• Fraudulent betting practices or collusion with other players
• Attempts to circumvent security measures or exploit technical vulnerabilities
• Harassment of other users or platform staff
• Money laundering or funding illegal activities through the platform
• Providing false information during registration or verification processes

Dispute Resolution and Legal Proceedings

Disputes arising from platform usage fall under Kenyan jurisdiction, with resolution attempted through internal complaint procedures before escalation to external arbitration or court proceedings. Users agree to exhaust internal resolution mechanisms prior to pursuing legal action.

The Kenyan courts maintain exclusive jurisdiction over legal disputes, with applicable law being the laws of the Republic of Kenya. Alternative dispute resolution through recognized arbitration bodies remains available for complex commercial disputes.

Terms Modification and Communication Protocols

1win reserves authority to modify these terms with reasonable advance notice through platform announcements, email communication, or website publication. Continued platform usage following notification constitutes acceptance of revised terms.

Official communications occur through verified email addresses and registered platform messaging systems. Users must maintain current contact information to receive important notifications regarding account status, policy changes, or legal requirements.

Account Termination and Closure Procedures

Either party may terminate this agreement with appropriate notice. User-initiated closure requires completion of pending transactions and withdrawal of remaining account balances. Company-initiated termination may occur for terms violations, regulatory requirements, or business decisions.

Upon termination, users forfeit access to promotional benefits, accumulated loyalty points, and pending bonus funds unless otherwise specified by applicable regulations or company policy.

Contact Information:
For questions regarding these terms, contact 1win customer support through official platform channels or email correspondence. Legal notices should be directed to our registered business address within Kenya as maintained with relevant regulatory authorities.

These Terms and Conditions represent the complete agreement between 1win and platform users, superseding all previous agreements and understandings related to service usage.